A "try-before-buy" version (free trial version) lets you make the best purchase decision and make sure that the product is compatible with your computer system and meets all of your specific requirements. We also encourage you to explore the product web pages to obtain comprehensive product information before purchasing the full version. Before you purchase a product, please choose carefully and make sure you buy the right program. Due that a downloaded program and its registration code cannot be taken back, we do not refund your order or change your product simply because you have made a wrong selection. If you encounter technical problems, please ask for help from our customer service staff in the support center. If the problem is proved to be unsolvable, we will refund to you after confirming your situations. Additionally, a refund request will be rejected if we can change your program to another product which can fix the issue with the product itself.
PopSoft provides full refund of your payment in the following cases:
* When you stably encounter an error which is preventing you from using our software properly, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution.
* Please, NOTE! In this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
* When you experience hardware incompatibility issues (our software does not support your hardware, e.g. - capture card or DVD Drive) that prevents you from using our software properly and we are unable to eliminate the incompatibility within an acceptable period of time or suggest a temporary solution.
* When you accidentally bought the software more than once.
PopSoft reserves the right to decline refund requests in the following cases:
* When a user demands a refund immediately after buying the software.
* When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
* When reasons which prevent a customer from proper using of our software are stated clearly on our official site. (For example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).
* In cases, if you disagree with our grounds for refund refusal, you can apply to your bank and initiate a chargeback.
* Please, NOTE! In any case of refund or chargeback your registration name will be immediately blocked and you will not be able to use the new versions of our software.
